jitaace Privacy Policy

Scope of Data Collection

When you register on jitaace and use our services, we collect the following types of information:

1.1 Information You Provide Directly

• Full name, date of birth, and national ID or passport number (for age verification — users must be 21 or older).
• Email address and mobile number — for account creation, OTP verification, and important notifications.
• Bank account details and mobile wallet information (bKash, Nagad, Rocket, Upay) — for processing deposits and withdrawals.
• Residential address — as part of the required identity verification process.

1.2 Automatically Collected Information

• IP address, browser type and version, device model, and operating system.
• Time of site access, page visit history, and session duration.
• Information collected through cookies and similar tracking technologies — discussed in detail in Section 8.

1.3 Information Received from Third Parties

For identity verification purposes, we may sometimes collect information from trusted verification service providers. This information is used only to confirm validity and is not used for any commercial purpose.

Purpose of Data Use

Collected information is used for the following legitimate purposes:

• Account Management: To create accounts, verify logins, and ensure secure access.
• Financial Transaction Processing: To receive deposits and complete withdrawal processes.
• Service Improvement: To analyze user experience and improve the quality of the platform.
• Fraud Prevention: To detect unusual transactions and maintain platform security.
• Communication: For account-related notifications, promotional information (where consent is given), and support.
• Age and Identity Verification: To confirm users are 21+ and to meet relevant legal obligations.

We do not use your information for any purpose beyond what is stated in this policy.

Data Storage and Security

jitaace takes the highest-standard technical and organisational measures to keep users' information secure.

3.1 Encryption and Security Technology

All data transferred to our servers is protected by SSL encryption. Stored personal and financial data is held in encrypted databases with multiple layers of security to prevent unauthorised access.

3.2 Retention Period

Your information is retained for as long as your account is active and for as long as required to meet legal obligations. Even after an account is closed, certain information may be kept for a defined period for audit and legal requirements.

3.3 Staff Access

Only authorised staff who need access can view personal information. They are bound by strict confidentiality agreements and receive regular training on data protection.

Data Sharing with Third Parties

jitaace never sells or rents your personal information to third parties for commercial purposes. Data may be shared in a limited way only in the specific circumstances below:

• Payment Processors: To complete transactions via bKash, Nagad, Rocket, Upay, and bank transfer. These partners receive only the information necessary to process the transaction.
• Identity Verification Services: To meet regulatory requirements and prevent fraud.
• Technology Service Providers: Technology providers needed for server operations, analytics, and customer support — they are contractually bound to meet our privacy standards.
• Legal Obligations: In response to court orders, lawful requests from investigative authorities, or other legal processes.

Beyond the exceptions listed above, no information will be given to any party without your explicit consent.

User Rights

jitaace users have the following rights regarding their personal information:

5.1 Right to Access

You may request to view what information is stored in your account. This request can be made through our support team.

5.2 Right to Rectification

If there is any inaccuracy or incompleteness in your information, you may request a correction. Changes to your name, address, or contact details will require a verification process.

5.3 Right to Erasure

In certain circumstances, you may request that your information be deleted. However, this right may be limited where legal obligations or ongoing dispute resolution are involved.

5.4 Right to Object to Processing

You may object to your information being used for marketing communications. In such cases, promotional messages will be stopped according to your preference.

5.5 How to Exercise Your Rights

To exercise any of the above rights, contact us via live chat or email. We will resolve requests as quickly as possible, subject to verification.

Special Protection for Payment Information

Information related to financial transactions is handled with the utmost care. Users transact via mobile wallets such as bKash, Nagad, Rocket, and Upay, as well as bank transfer — the following protections apply to every transaction:

• Payment information is not stored directly on our servers — PCI-compliant payment gateways are used.
• A separate security verification process is followed for each transaction.
• An automatic alert system activates for unusual transactions.
• Withdrawal requests are processed within 30 minutes to 3 hours at most — security verification is completed during this time.

Protection of Minors

jitaace strictly refrains from providing services to anyone under 21 years of age. Age verification is mandatory at registration. If it comes to our attention that information from a minor has been collected by mistake, that account will be closed immediately and the relevant data deleted.

For further responsible gaming guidance, visit our Responsible Gaming page — it describes various self-regulation and protection measures in detail.

Cookies and Tracking Technology

Cookies and similar technologies are used on the jitaace website. They improve the user experience and keep the platform functioning properly.

8.1 Types of Cookies

• Essential Cookies: To maintain login sessions and ensure security — these cannot be disabled.
• Functional Cookies: To remember language preferences and personalised settings.
• Analytics Cookies: To monitor site usage and improve services — not personally identifiable.

8.2 Cookie Controls

Cookies can be managed from your browser settings. However, disabling essential cookies may disrupt some important functions of the site.

International Data Transfers

For the purposes of operating our services, data may sometimes be processed outside Bangladesh. In such cases, we ensure that the data protection standards in the destination country or with the third party are consistent with this policy. Contractual safeguards apply to data transfers.

Policy Changes and Updates

jitaace may review and update this privacy policy from time to time. For significant changes, registered users will be notified by email or through the platform. Continued use of the site after changes have been made will be considered as your acceptance of the updated policy.

The date of each update will be noted at the top of the policy. For general questions, see our FAQ section — it answers the most common questions about the platform and services.

Response to Data Breaches

In the event of a data breach, jitaace will take the following steps:

• Immediately identify the source and extent of the breach and take steps to prevent further damage.
• Notify affected users within a defined timeframe.
• Inform the relevant authorities in accordance with legal requirements.
• Take effective measures to prevent such incidents in the future.

Withdrawal of Consent

You may withdraw consent given for a specific purpose at any time. For example, you may request that marketing communications be stopped. However, withdrawing consent does not affect the lawfulness of processing carried out before the withdrawal.

Processing of information required for core service operations (such as transaction processing or age verification) may continue on a legal basis.